Candy Washing Machine Error Codes & Solutions

Since its inception in 1946 in Italy, the Candy washing machine has been a popular consumer choice due to its economical rates and smart designs prioritising user-friendly features and energy efficiency. The Italian brand, Candy, offers “Smart Touch” range with Wi-fi and Bluetooth connectivity that makes this range of washing machines a great choice for smart homes.

Candy washing machines also let you know when it develops any issue through a fault or an error code. These error codes point users in the right direction to first diagnose and then resolve the issue. Here you can learn about these error codes so you can timely identify any malfunctioning in your machine and swiftly call for repairs to prevent major damages in the future.

Check out these Candy washing machine and washer-dryer error codes, which you can use as a guide for troubleshooting:

E01

Possibly a door lock issue i.e., either the lock itself or the cabling and connection to the PCB (Printed Circuit Board).

Solution(s):

• Make sure that the door is completely closed.
• Examine the door latch and pivots for damage.
• Check the door lock mechanism and replace it if defective.

E02

The machine is unable to draw in water likely due to a blocked fill hose, an issue with the water supply or defective valves.

Solution(s):

• Check if the water supply is turned on and the hose is not warped or jammed.
• Examine the water inlet valve for problems and replace if required.
• Make sure the filters in the water inlet hose are clean.

E03

The machine does not drain, generally due to a broken or jammed pump.

Solution(s):

• Check for jams in the drain hose and pump filter.
• Inspect the drain pump for faults and replace if required.
• Make sure that the drain hose is accurately positioned i.e., not too high or too low.

E04

The water level in the drum has exceeded the maximum limit. This usually happens due to a faulty fill valve.

Solution(s):

• Turn off the machine and unplug it.
• Check the water inlet faucet and pressure switch.
• Examine the water level sensor and replace if defective.

E05

The water in the machine doesn’t heat up, indicating an issue with the water temperature sensor.

Solution(s):

• Check the temperature sensor (NTC) and its connections.
• Replace the sensor if faulty.

E06

If the machine is out of balance or the control board is defective, this code will be displayed right after a spin.

Solution(s):

• Examine the control board and all the connections on it.
• Replace the control board if it still malfunctions.

E07

Depending on the model, the code either indicates there is a door lock issue or signifies that the motor is stuck, stopping the machine from spinning.

Solution(s):

• Make sure that the door is completely closed.
• Check the door handle and hinges for damage.
• Inspect the door lock system and replace if damaged.
• Examine the motor brushes and replace them if they are weary.
• Check the motor wiring and connections.
• Test the motor with a multimeter and replace it if it’s not operating properly.

E08

The motor speed sensor is malfunctioning i.e., either it is spinning too fast or not spinning at all.

Solution(s):

• Check the motor speed sensor and connections.
• Replace the sensor if faulty.

E09

Likely an issue with the motor triac (controls the speed of the washing machine’s motor) on the machine’s circuit board.

Solution(s):

• Check the wiring and connections on the motor and control board.
• Replace the motor triac or control board if needed.

E10

Indicate a motorised selector issue (on the old Candy washing machine). Signify a problem with the drum sensor (on new models).

Solution(s):

(For Old Model)

• Check all wiring connections on the control board.
• Replace the control board if faulty.

(For New Model)

• Inspect the drum sensor and replace if essential.

Additional Candy Error Codes for Washer Dryers

E11

Either there is a problem with an open circuit on the dryer heater, or there is an issue with the module or sensor.

Solution(s):

• Examine the machine for leaks in hoses, connections, and drum.
• Check the water level sensor and replace if needed.
• Make sure the machine is even and not slanting.

E12

Probably a PCB communication error, or an open circuit on the dryer heater.

Solution(s):

• Check the dryer heating element for stability.
• Examine wiring and connections.
• Replace the dryer heating element if faulty.

E13 / E14 /E18

There is an issue with the PCB.

E15

The PCB programming has failed or the memory chip is likely to be corrupted.

Solution(s):

• Inspect PCB and replace the memory chip if corrupted.

E16

There is likely a heater insulation issue, which could trip the fuse box.

Solution(s):

• Check the heater insulation and replace the insulation or the whole heater if necessary.

E17

There’s an issue with the motor tachometer signal, which could stop the motor from turning.

Try General Troubleshooting Steps

You can try out a few ways yourself to troubleshoot your Candy washing machine before getting it inspected by a professional examiner:

• Reset the Machine: Switch off the washing machine, disconnect it, and wait for some time before connecting it again and switching it on.
• Check for Loose Joints: Ensure all hoses and electrical connections are firmly joined.
• Check User Manual: Always refer to the washing machine’s user manual for precise troubleshooting tips for your specific model.

What to Do for Candy Washing Machine Repairs?

All the above error or fault codes can let you know about the defects in your candy washing machine so you can call for professional repair service right away. Candy washing machine repair is an intricate and difficult job and requires handling by qualified experts.

At APS Dishwasher, we provide licenced specialists for repairing all sorts of your washing machines including Candy washing machines plus other appliances. They can interpret all the codes so you just need to call them and they will skillfully handle all your repair needs. You can call us on +44 7377 221333, e-mail at sotwashers@engineer.com, or use our contact form.